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Selling by Asking and Listening: The Secret of 'Selling' Success with Development Exercises
Puntech, Eberhard／Tappenden, Jim／Corless, Fiona
Guide to Effective Telemarketing
Corless, Fiona／Tappenden, Jim／Watson, Fiona
Psychology of Selling: The Ten Laws with Exercises
Speib, Erika／Tappenden, Jim／Corless, Fiona
Handling Customer Complaints
Eimannsberger, Markus／Corless, Fiona／Tappenden, Jim
Introduction to Consultative Professional Selling: Including Development Exercises
Tappenden, Jim／Corless, Fiona
42 Common Customer Objections and the Best Replies: Strategies and Techniques for Handling Sales Objections with Self Developments
Corless, Fiona／Tappenden, Jim
Recruitment of Effective Sales People: A Workbook for Improving Business Performance
Hooffacker, G.／Tappenden, Jim／Corless, Fiona／Tomlinson, Dennis／Hole, Richard
12 Laws of Sales Management and Motivation: Learn How to Get the Most Out of Your Sales Staff (Management Development S.)
Speiss, Erika／Corless, Fiona／Tappenden, Jim／Watson, Fiona
Foundations of Customer Care
Button, Peter／Corless, Fiona／Tappenden, Jim
Time Management: The Art of Personal Organisation and Management
McGiffen, John／Corless, Fiona／Tappenden, Jim

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