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Achieving Service Excellence: Strategies for Healthcare

Fottler, Myron D.／Ford, Robert C.／Heaton, Cherrill P.

Managing hospitality organizations : achieving excellence in the guest experience

Robert C. Ford, Michael C. Sturman

Managing hospitality organizations : achieving excellence in the guest experience

Robert C. Ford, Michael C. Sturman

Managing destination marketing organizations : the tasks, roles and responsibilities of the convention and visitors bureau executive

by Robert C. Ford, William C. Peeper

Managing the guest experience in hospitality

Robert C. Ford, Cherrill P. Heaton

Organization theory : an integrative approach

Robert C. Ford, Barry R. Armandi, Cherrill P. Heaton

Achieving service excellence : strategies for healthcare

Myron D. Fottler, Robert C. Ford, Cherrill P. Heaton

Terminology of forest science, technology, practice and products, English-language version

edited by F.C. Ford-Robertson ; authorized by the Joint FAO/IUFRO Committee on Forestry Bibliography and Terminology ; addendum number one, edited by Robert K. Winters