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Managing Hospitality Organizations: Achieving Excellence in the Guest Experience

Ford, Robert C.／Sturman, Michael C.

Spanish Colonial Style: Santa Barbara and the Architecture of James Osborne Craig and Mary McLaughlin Craig

Skewes-Cox, Pamela／Sweeney, Robert／Peatross, C. Ford／Walla, Matt

Achieving Service Excellence: Strategies for Health Care

Ford, Robert C.／Fottler, Myron D.／Heaton, Cherrill P.

Managing Quality Service in Hospitality: How Organizations Achieve Excellence in the Guest Experience

Ford, Robert C.／Sturman, Michael C.／Heaton, Cherrill P.

Leading With a Laugh: 101 Funny Stories With 300 Serious Insights and Lessons for Managers, Trainers, and Speakers

Newstrom, John／Ford, Robert C.

Is There a Southern Political Tradition?: Essays and Commentaries (Chancellor's Symposium Series ; 1994)

Ford, Lacy K.／Eagles, Charles W.／Cooper, William J.／Perman, Michael／Marable, Manning／Sullivan, Patricia／Arsenault, Raymond／Wright, George C.／Conkin, Paul Keith／Oshinsky, David M.／McMath, Robert C.／Franklin, Jimmie Lewis

Principles of Management: A Decision-Making Approach

Ford, Robert C.

Early Medieval China: A Sourcebook

Swartz, Wendy／Campany, Robert Ford／Lu, Yang／Choo, Jessey J. C.

The Fun Minute Manager

Pike, Bob／Ford, Robert C.／Newstrom, John W.

Practical Counselling

Ford, Robert C／Alao, Kayode