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Involving Customers in New Service Development (Technology Management)
Edvardsson, Bo／Gustafsson, Anders／Kristensson, Per
Service Quality: Multidisciplinary and Multinational Perspectives (Issues in Organization and Management Series)
Brown, Stephen Walter／Gummesson, Evert／Edvardsson, Bo／Gustavsson, Bengtove
Quality of Service: Making It Really Work (Quality in Action)
Edvardsson, Bo／Thomasson, Bertil／Ovretveit, John
New Service Development and Innovation in the New Economy
Edvardsson, Bo／Gustafsson, Anders／Johnson, Michael D.／Sanden, Bodil
Nordic School of Quality Management
Edvardsson, Bo／Gustafsson, A.
Involving customers in new service development
Edvardsson,Bo
Values-based service for sustainable business : lessons from IKEA
Bo Edvardsson and Bo Enquist
Values-based service for sustainable business : lessons from IKEA
Bo Edvardsson and Bo Enquist
The Palgrave handbook of service management
Bo Edvardsson, Bård Tronvoll, editors
A nearly normal family
M.T. Edvardsson ; translated by Rachel Willson-Broyles

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