目次
Perspectives on dispute resolution : an introduction
Roots and inspirations : a brief history of the foundations of dispute resolution
"I see a pattern here and the pattern is you" : personality and dispute resolution
The decision perspective to negotiation
Enemies, allies, and emotions : the power of positive emotions in negotiation
Relationship dynamics in disputes : replacing contention with cooperation
Identity, beliefs, emotion, and negotiation success
Cultural pathways in negotiation and conflict management
Negotiation through a gender lens
Bone chips to dinosaurs : perceptions, stories, and conflict
Disputes as opportunities to create value
Six principles for using negotiating agents to maximum advantage
Finding settlement with numbers, maps, and trees
Option generation : be careful what you ask for ...
Organizational influences on disputants
A taxonomy of dispute resolution ethics
The role of law in settlement
Negotiation
Mediation
Arbitration
Litigation as a dispute resolution alternative
Consensus building and ADR : why they are not the same thing
Bargaining in the shadow of management : integrated conflict management systems
Selecting an appropriate dispute resolution procedure : detailed analysis and simplified solution
What could a leader learn from a mediator? : dispute resolution strategies for organizational leadership
Online dispute resolution
Public and private international dispute resolution
Victim offender mediation : evidence-based practice over three decades
Youth, education, and dispute resolution
Institutionalization and professionalization
The next thirty years : directions and challenges in dispute resolution
