紹介
This book introduces readers to a wide range of knowledge management (KM) tools, techniques and terminology for enhancing innovation, communication and dedication among individuals and workgroups. The focus is on real-world business examples using commonly available technologies. The book is set out in a clear and straightforward way, with definitions highlighted, brief case studies included that illustrate key points, dialogue sections that probe for practical applications, and written exercises. Each chapter concludes with discussion questions, review questions, and a vocabulary review. An Online Instructor's Guide is available.
目次
Introducing KM
Personal KM
Capture & Corroborate
Organize and Secure
Analyze and Collaborate
Story Telling & Knowledge Transfer
Systems Thinking
Harnessing Metcalfe's Law
3D Communication
Building-In Knowledge Exchange
Developing KM Strategies
The Ethics of KM
Metrics and the Taming of Wicked Problems
Careers in KM.
