紹介
The sinking public trust in contemporary institutions is a multifaceted phenomenon with political, sociological, economic, and psychological antecedents and consequences. Restoring Trust in Organizations and Leaders is the first volume to adopt the multidisciplinary approach required to understand this decline and to propose and assess remedies. Editors Roderick M. Kramer and Todd L. Pittinsky have assembled contributions from leading psychologists, sociologists, economists, and organizational theorists. In response to such blows to public confidence as the scandals in the Roman Catholic Church, numerous corporate accounting frauds, widespread retirement insecurity, the inadequacy of many school systems, and the failure of politicians in the United States and Europe to come to grips with the economic crisis, Restoring Trust offers a compelling and mind-opening mix of theory, examples, and practical prescription for the critical social problem of restoring public trust in organizations, institutions, and their leaders.
目次
INTRODUCTION
RESTORING TRUST: PROBLEMS AND PROSPECTS
RODERICK M. KRAMER AND TODD L. PITTINSKY
PART I: UNDERSTANDING WHY TRUST IS A PROBLEM:THEORETICAL FRAMEWORKS AND CONCEPTUAL ISSUES
CHAPTER 1
MORAL BASES OF PUBLIC DISTRUST: POLITICS, PARTISANSHIP, AND COMPROMISE
RONNIE JANOFF-BULMAN AND MICHAEL T. PARKER
CHAPTER 2
"MY TRUST NEEDS TO BE EARNED, OR I DON'T GIVE IT": YOUTH'S MENTAL MODELS OF TRUST
MARGARET RUNDLE, KATIE DAVIS, JEN RYAN, JOHN M. FRANCIS, AND HOWARD GARDNER
CHAPTER 3
"I'LL PAY ATTENTION WHEN I'M OLDER": GENERATIONAL DIFFERENCES IN TRUST
KATIE DAVIS, JEN RYAN, CARRIE JAMES, MARGARET RUNDLE, AND HOWARD GARDNER
CHAPTER 4
INSTITUTIONAL TRUST FAILURES: INSIGHTS AND LESSONS FROM THE 9/11 INTELLIGENCE FAILURES
RODERICK M. KRAMER
PART II: EMERGING PERSPECTIVES ON TRUST REPAIR
CHAPTER 5
THE ART OF THE APOLOGY: THE STRUCTURE AND EFFECTIVENESS OF APOLOGIES IN TRUST REPAIR
ROY J. LEWICKI AND BETH POLIN
CHAPTER 6
RISKY TRUST: HOW MULTI-ENTITY TEAMS DEVELOP TRUST IN A HIGH-RISK ENDEAVOR
AMY EDMONDSON AND FAAIZA RASHID
CHAPTER 7
THE ELASTICITY OF TRUST: HOW TO PROMOTE TRUST IN THE ARAB MIDDLE EAST AND THE UNITED STATES
IRIS BOHNET, BENEDIKT HERRMANN, MOHAMAD AL-ISSISS, ANDREA ROBBETT, KHALID AL-YAHYA, AND RICHARD ZECKHAUSER
CHAPTER 8
BUILDING AND RE-BUILDING TRUST: WHY PERSPECTIVE-TAKING MATTERS
MICHELE WILLIAMS
CHAPTER 9
RESTORING INSTITUTIONAL TRUST AFTER THE GLOBAL FINANCIAL CRISIS: A SYSTEMIC APPROACH
NICOLE GILLESPIE, ROBERT HURLEY, GRAHAM DIETZ, AND REINHARD BACHMANN
CHAPTER 10
UNDERSTANDING THREATS TO LEADER TRUSTWORTHINESS: WHY IT'S BETTER TO BE CALLED "INCOMPETENT" THAN "IMMORAL"
KIMBERLY D. ELSBACH AND STEVEN C. CURRALL
CHAPTER 11
HOW VICTIM'S MOTIVES INFLUENCE THE EFFECT OF APOLOGIES: A MOTIVATED TRUST REPAIR MODEL
DAVID DE CREMER AND PIETER DESMET
CHAPTER 12
BREAKING THE VICIOUS CYCLE OF LOW TRUST IN DECISION-MAKING AUTHORITIES: IT'S WHAT THEY DO AND HOW THEY DO IT
JOEL BROCKNER, AND EMILY C. BIANCHI
